Terms & Conditions
Terms & Conditions
Terms & Conditions
1. Agreement and Engagement
1. Agreement and Engagement
1. Agreement and Engagement
1.1 These Terms & Conditions apply to all services offered by Burban (Digital marketing and branding agency) ("we", "our", "us") to the client ("you", "your"). By engaging with our agency through written confirmation or using our services, you agree to these Terms fully.
1.2 Only written contracts signed by both parties (proposal and order confirmation) are considered legally binding. Verbal assurances, emails, WhatsApp messages, and promotional content are not legally enforceable.
1.3 Using our services or website implies your consent to receive transactional and promotional communication as per the IT Act, 2000 and our Privacy Policy.
1.4 These Terms may be revised at any time. Continued use of our services or website means you agree to the updated version.
1.1 These Terms & Conditions apply to all services offered by Burban (Digital marketing and branding agency) ("we", "our", "us") to the client ("you", "your"). By engaging with our agency through written confirmation or using our services, you agree to these Terms fully.
1.2 Only written contracts signed by both parties (proposal and order confirmation) are considered legally binding. Verbal assurances, emails, WhatsApp messages, and promotional content are not legally enforceable.
1.3 Using our services or website implies your consent to receive transactional and promotional communication as per the IT Act, 2000 and our Privacy Policy.
1.4 These Terms may be revised at any time. Continued use of our services or website means you agree to the updated version.
1.1 These Terms & Conditions apply to all services offered by Burban (Digital marketing and branding agency) ("we", "our", "us") to the client ("you", "your"). By engaging with our agency through written confirmation or using our services, you agree to these Terms fully.
1.2 Only written contracts signed by both parties (proposal and order confirmation) are considered legally binding. Verbal assurances, emails, WhatsApp messages, and promotional content are not legally enforceable.
1.3 Using our services or website implies your consent to receive transactional and promotional communication as per the IT Act, 2000 and our Privacy Policy.
1.4 These Terms may be revised at any time. Continued use of our services or website means you agree to the updated version.
2. Scope, Access, and Responsibilities
2. Scope, Access, and Responsibilities
2. Scope, Access, and Responsibilities
2.1 The services included in your invoice or signed proposal define the official scope. Anything outside this scope whether design, strategy, marketing or development will be charged separately.
2.2 You are required to authorize access to third-party tools, accounts, platforms, or dashboards needed to execute the project effectively.
2.3 We may assign parts of your project to external subcontractors, but we may take full responsibility for the final quality and delivery.
2.4 Clients are solely responsible for the accuracy, legality, and ownership of any content provided to us, including images, text, videos, and brand assets. We are not liable for any copyright or intellectual property claims.
2.5 We do not guarantee storage or data safety after the project ends. Files may be deleted from our servers after delivery.
2.1 The services included in your invoice or signed proposal define the official scope. Anything outside this scope whether design, strategy, marketing or development will be charged separately.
2.2 You are required to authorize access to third-party tools, accounts, platforms, or dashboards needed to execute the project effectively.
2.3 We may assign parts of your project to external subcontractors, but we may take full responsibility for the final quality and delivery.
2.4 Clients are solely responsible for the accuracy, legality, and ownership of any content provided to us, including images, text, videos, and brand assets. We are not liable for any copyright or intellectual property claims.
2.5 We do not guarantee storage or data safety after the project ends. Files may be deleted from our servers after delivery.
2.1 The services included in your invoice or signed proposal define the official scope. Anything outside this scope whether design, strategy, marketing or development will be charged separately.
2.2 You are required to authorize access to third-party tools, accounts, platforms, or dashboards needed to execute the project effectively.
2.3 We may assign parts of your project to external subcontractors, but we may take full responsibility for the final quality and delivery.
2.4 Clients are solely responsible for the accuracy, legality, and ownership of any content provided to us, including images, text, videos, and brand assets. We are not liable for any copyright or intellectual property claims.
2.5 We do not guarantee storage or data safety after the project ends. Files may be deleted from our servers after delivery.
3. Payment Terms and Ownership
3. Payment Terms and Ownership
3. Payment Terms and Ownership
3.1 Based on project value, full or partial advance payment may be required. Work will commence only upon payment.
3.2 Final delivery is subject to full payment. No rights to use or publish any creative output are granted until full payment is completed.
3.3 Delayed payments beyond 30 days will result in service suspension, revocation of platform access, or collection recovery processes. Interest may be charged as per current bank rates.
3.4 If payment is pending, you are not authorized to use any part of the work even if partially delivered.
3.5 Ownership of all final deliverables (e.g., website, branding assets, marketing materials) is transferred only after full settlement of dues.
3.6 Any third-party content license, plugin fee, or tool subscription will be charged additionally and is not included unless clearly stated.
3.1 Based on project value, full or partial advance payment may be required. Work will commence only upon payment.
3.2 Final delivery is subject to full payment. No rights to use or publish any creative output are granted until full payment is completed.
3.3 Delayed payments beyond 30 days will result in service suspension, revocation of platform access, or collection recovery processes. Interest may be charged as per current bank rates.
3.4 If payment is pending, you are not authorized to use any part of the work even if partially delivered.
3.5 Ownership of all final deliverables (e.g., website, branding assets, marketing materials) is transferred only after full settlement of dues.
3.6 Any third-party content license, plugin fee, or tool subscription will be charged additionally and is not included unless clearly stated.
3.1 Based on project value, full or partial advance payment may be required. Work will commence only upon payment.
3.2 Final delivery is subject to full payment. No rights to use or publish any creative output are granted until full payment is completed.
3.3 Delayed payments beyond 30 days will result in service suspension, revocation of platform access, or collection recovery processes. Interest may be charged as per current bank rates.
3.4 If payment is pending, you are not authorized to use any part of the work even if partially delivered.
3.5 Ownership of all final deliverables (e.g., website, branding assets, marketing materials) is transferred only after full settlement of dues.
3.6 Any third-party content license, plugin fee, or tool subscription will be charged additionally and is not included unless clearly stated.
4. Revisions, Cancellation, and Refunds
4. Revisions, Cancellation, and Refunds
4. Revisions, Cancellation, and Refunds
4.1 Any additional change beyond the original scope whether content edit, design revision, campaign restructuring, or additional creative development will attract a separate fee.
4.2 If the client or any third party makes changes to the delivered work that results in breakage, performance drop, or brand inconsistency, repairs will be chargeable.
4.3 No refunds are applicable once a campaign, SEO task, or technical setup has begun even if expected results are not achieved. Monthly service charges apply in full even if services are canceled mid-cycle.
4.4 If cancellation notice is not submitted in writing, services may auto-renew, and applicable charges may be billed.
4.5 Upon cancellation by the client, the agency may retain a proportional portion of the project fee based on the completed work. In some cases, % of fees may be non-refundable as per industry standards.
4.1 Any additional change beyond the original scope whether content edit, design revision, campaign restructuring, or additional creative development will attract a separate fee.
4.2 If the client or any third party makes changes to the delivered work that results in breakage, performance drop, or brand inconsistency, repairs will be chargeable.
4.3 No refunds are applicable once a campaign, SEO task, or technical setup has begun even if expected results are not achieved. Monthly service charges apply in full even if services are canceled mid-cycle.
4.4 If cancellation notice is not submitted in writing, services may auto-renew, and applicable charges may be billed.
4.5 Upon cancellation by the client, the agency may retain a proportional portion of the project fee based on the completed work. In some cases, % of fees may be non-refundable as per industry standards.
4.1 Any additional change beyond the original scope whether content edit, design revision, campaign restructuring, or additional creative development will attract a separate fee.
4.2 If the client or any third party makes changes to the delivered work that results in breakage, performance drop, or brand inconsistency, repairs will be chargeable.
4.3 No refunds are applicable once a campaign, SEO task, or technical setup has begun even if expected results are not achieved. Monthly service charges apply in full even if services are canceled mid-cycle.
4.4 If cancellation notice is not submitted in writing, services may auto-renew, and applicable charges may be billed.
4.5 Upon cancellation by the client, the agency may retain a proportional portion of the project fee based on the completed work. In some cases, % of fees may be non-refundable as per industry standards.
5. Conduct, Limitations, and Legal Framework
5. Conduct, Limitations, and Legal Framework
5. Conduct, Limitations, and Legal Framework
5.1 We make no guarantees related to ad performance, SEO rankings, impressions, traffic, or conversions, as platform algorithms and audience behaviors are not in our control.
5.2 We are not liable for any third-party platform rejection (Meta, Google, etc.), policy change, or service interruption caused by external providers.
5.3 Clients must not use our services for illegal, unethical, or unauthorized purposes, including spam, phishing, data scraping, or fraud.
5.4 If any individual behaves abusively toward our team or representatives, we reserve the right to terminate all services immediately. No refunds will be issued in such cases.
5.5 Any client attempting to defame our agency online through false or malicious statements will be subject to legal action as per Indian law.
5.6 The relationship between our agency and the client is strictly that of independent service provider and client. This agreement does not imply a partnership, joint venture, or employment relationship.
5.7 All legal disputes shall fall under the jurisdiction of the courts in Ahmedabad, India.
5.1 We make no guarantees related to ad performance, SEO rankings, impressions, traffic, or conversions, as platform algorithms and audience behaviors are not in our control.
5.2 We are not liable for any third-party platform rejection (Meta, Google, etc.), policy change, or service interruption caused by external providers.
5.3 Clients must not use our services for illegal, unethical, or unauthorized purposes, including spam, phishing, data scraping, or fraud.
5.4 If any individual behaves abusively toward our team or representatives, we reserve the right to terminate all services immediately. No refunds will be issued in such cases.
5.5 Any client attempting to defame our agency online through false or malicious statements will be subject to legal action as per Indian law.
5.6 The relationship between our agency and the client is strictly that of independent service provider and client. This agreement does not imply a partnership, joint venture, or employment relationship.
5.7 All legal disputes shall fall under the jurisdiction of the courts in Ahmedabad, India.
5.1 We make no guarantees related to ad performance, SEO rankings, impressions, traffic, or conversions, as platform algorithms and audience behaviors are not in our control.
5.2 We are not liable for any third-party platform rejection (Meta, Google, etc.), policy change, or service interruption caused by external providers.
5.3 Clients must not use our services for illegal, unethical, or unauthorized purposes, including spam, phishing, data scraping, or fraud.
5.4 If any individual behaves abusively toward our team or representatives, we reserve the right to terminate all services immediately. No refunds will be issued in such cases.
5.5 Any client attempting to defame our agency online through false or malicious statements will be subject to legal action as per Indian law.
5.6 The relationship between our agency and the client is strictly that of independent service provider and client. This agreement does not imply a partnership, joint venture, or employment relationship.
5.7 All legal disputes shall fall under the jurisdiction of the courts in Ahmedabad, India.
6. Intellectual Property and Public Attribution
6. Intellectual Property and Public Attribution
6. Intellectual Property and Public Attribution
6.1 Until full payment is received, we retain full rights to all deliverables. Unauthorized use of any unpaid work constitutes a breach of these Terms.
6.2 We reserve the right to place our brand credit or hyperlink in the footer of websites, branding materials, or marketing assets created for the client.
6.3 We may feature your project in our portfolio, case studies, presentations, or promotional campaigns unless a signed Non-Disclosure Agreement (NDA) specifically prohibits it.
6.4 Clients must not modify or reuse any creative concept beyond the agreed usage. If extended usage is desired, separate permission and payment must be arranged.
6.1 Until full payment is received, we retain full rights to all deliverables. Unauthorized use of any unpaid work constitutes a breach of these Terms.
6.2 We reserve the right to place our brand credit or hyperlink in the footer of websites, branding materials, or marketing assets created for the client.
6.3 We may feature your project in our portfolio, case studies, presentations, or promotional campaigns unless a signed Non-Disclosure Agreement (NDA) specifically prohibits it.
6.4 Clients must not modify or reuse any creative concept beyond the agreed usage. If extended usage is desired, separate permission and payment must be arranged.
6.1 Until full payment is received, we retain full rights to all deliverables. Unauthorized use of any unpaid work constitutes a breach of these Terms.
6.2 We reserve the right to place our brand credit or hyperlink in the footer of websites, branding materials, or marketing assets created for the client.
6.3 We may feature your project in our portfolio, case studies, presentations, or promotional campaigns unless a signed Non-Disclosure Agreement (NDA) specifically prohibits it.
6.4 Clients must not modify or reuse any creative concept beyond the agreed usage. If extended usage is desired, separate permission and payment must be arranged.
7. Timelines, Delays, and Responsibilities
7. Timelines, Delays, and Responsibilities
7. Timelines, Delays, and Responsibilities
7.1 Timely feedback, approvals, and asset sharing from the client are crucial. If feedback or required content is delayed for more than 15 business days, the agency reserves the right to invoice the remaining work.
7.2 If the project is delayed due to non-cooperation or late communication, delivery timelines may be pushed without penalty on our part.
7.3 Clients must notify us in advance if any change in their website, content structure, or technical settings is being made during or after the engagement. We won’t be liable for SEO or performance impact due to such uninformed changes.
7.4 After project handover, if a third party is hired by the client to handle the project or make edits, we are not responsible for any outcome, and additional support will be billed separately.
7.1 Timely feedback, approvals, and asset sharing from the client are crucial. If feedback or required content is delayed for more than 15 business days, the agency reserves the right to invoice the remaining work.
7.2 If the project is delayed due to non-cooperation or late communication, delivery timelines may be pushed without penalty on our part.
7.3 Clients must notify us in advance if any change in their website, content structure, or technical settings is being made during or after the engagement. We won’t be liable for SEO or performance impact due to such uninformed changes.
7.4 After project handover, if a third party is hired by the client to handle the project or make edits, we are not responsible for any outcome, and additional support will be billed separately.
7.1 Timely feedback, approvals, and asset sharing from the client are crucial. If feedback or required content is delayed for more than 15 business days, the agency reserves the right to invoice the remaining work.
7.2 If the project is delayed due to non-cooperation or late communication, delivery timelines may be pushed without penalty on our part.
7.3 Clients must notify us in advance if any change in their website, content structure, or technical settings is being made during or after the engagement. We won’t be liable for SEO or performance impact due to such uninformed changes.
7.4 After project handover, if a third party is hired by the client to handle the project or make edits, we are not responsible for any outcome, and additional support will be billed separately.
8. Legal Protection Clauses
8. Legal Protection Clauses
8. Legal Protection Clauses
8.1 Force Majeure: We are not liable for delays or failure in service caused by events beyond our control, including natural disasters, legal restrictions, power failures, server issues, or acts of God.
8.2 Dispute Resolution: Any dispute must first be resolved through mediation. If not resolved, it will be handled through arbitration under the Arbitration and Conciliation Act, 1996. The courts of Ahmedabad will have exclusive jurisdiction.
8.3 Survival Clause: Terms relating to confidentiality, non-solicitation, payments due, and intellectual property remain in force even after the agreement ends.
8.4 Indemnity Clause: The client agrees to indemnify and hold our agency harmless against any claims, losses, or damages resulting from content, materials, or information provided by the client including but not limited to copyright infringement, false representation, or unlawful use.
8.5 Non-Solicitation: Clients are not allowed to hire or engage (full-time, freelance, or contract) any team member from our agency during the project and for 12 months after it ends. This is critical for maintaining business stability.
8.6 Third-Party Disclaimer: We do not hold responsibility for the reliability, privacy, or security of any third-party tools, plugins, services, or external links that may be used or recommended during the project.
8.7 Age Restriction: All clients must be 18 years of age or above to engage in services or enter into a contract with us.
8.1 Force Majeure: We are not liable for delays or failure in service caused by events beyond our control, including natural disasters, legal restrictions, power failures, server issues, or acts of God.
8.2 Dispute Resolution: Any dispute must first be resolved through mediation. If not resolved, it will be handled through arbitration under the Arbitration and Conciliation Act, 1996. The courts of Ahmedabad will have exclusive jurisdiction.
8.3 Survival Clause: Terms relating to confidentiality, non-solicitation, payments due, and intellectual property remain in force even after the agreement ends.
8.4 Indemnity Clause: The client agrees to indemnify and hold our agency harmless against any claims, losses, or damages resulting from content, materials, or information provided by the client including but not limited to copyright infringement, false representation, or unlawful use.
8.5 Non-Solicitation: Clients are not allowed to hire or engage (full-time, freelance, or contract) any team member from our agency during the project and for 12 months after it ends. This is critical for maintaining business stability.
8.6 Third-Party Disclaimer: We do not hold responsibility for the reliability, privacy, or security of any third-party tools, plugins, services, or external links that may be used or recommended during the project.
8.7 Age Restriction: All clients must be 18 years of age or above to engage in services or enter into a contract with us.
8.1 Force Majeure: We are not liable for delays or failure in service caused by events beyond our control, including natural disasters, legal restrictions, power failures, server issues, or acts of God.
8.2 Dispute Resolution: Any dispute must first be resolved through mediation. If not resolved, it will be handled through arbitration under the Arbitration and Conciliation Act, 1996. The courts of Ahmedabad will have exclusive jurisdiction.
8.3 Survival Clause: Terms relating to confidentiality, non-solicitation, payments due, and intellectual property remain in force even after the agreement ends.
8.4 Indemnity Clause: The client agrees to indemnify and hold our agency harmless against any claims, losses, or damages resulting from content, materials, or information provided by the client including but not limited to copyright infringement, false representation, or unlawful use.
8.5 Non-Solicitation: Clients are not allowed to hire or engage (full-time, freelance, or contract) any team member from our agency during the project and for 12 months after it ends. This is critical for maintaining business stability.
8.6 Third-Party Disclaimer: We do not hold responsibility for the reliability, privacy, or security of any third-party tools, plugins, services, or external links that may be used or recommended during the project.
8.7 Age Restriction: All clients must be 18 years of age or above to engage in services or enter into a contract with us.